IZZI AI — Enterprise Terms of Service & AI Addendum

These Terms of Service and Artificial Intelligence Addendum ("Terms") constitute a legally binding agreement between the entity or individual identified in the applicable Order Form or account registration ("Customer", "you", or "your") and IZZI AI, a product of SSUP ("IZZI", "we", "us", or "our").

By accessing, registering for, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering on behalf of an organisation, you represent and warrant authority to bind that organisation.

If you do not agree to these Terms, you must not access or use the Services.

Services: IZZI agentic AI communication infrastructure platform, including AI video avatars, voice agents, real-time conversations, automation workflows, in-call commerce, business process automation, analytics dashboard, integrations, and updates.

Order Form: Executed document specifying Services, fees, scope, and special terms.

Customer Data: Data submitted by or on behalf of Customer, or processed by IZZI on Customer behalf.

End-User: Individual interacting with an IZZI AI agent deployed by Customer.

AI Agent: Autonomous AI system used to conduct conversations, send communications, manage workflows, or execute transactions.

Custom Avatar: AI avatar incorporating visual likeness or voice specified by Customer.

Agentic Action: Autonomous action taken by AI Agent without direct human input.

Authorised Users: Employees, contractors, or agents of Customer authorised to access Services.

Intellectual Property Rights: Patents, copyrights, trademarks, trade secrets, database rights, and related rights worldwide.

Confidential Information: Non-public information disclosed by one party to the other and designated or reasonably understood as confidential.

IZZI provides Customers with access to a platform that includes:

• AI-powered inbound and outbound voice and video call capabilities
• AI avatar deployment for customer-facing and internal communications
• Automated lead qualification, follow-up, and nurture workflows
• In-call commerce including product showcase, add-to-cart, and checkout
• Internal process automation including email management and task coordination
• Integrations with CRM, ERP, payments, calendars, and communication platforms
• Real-time analytics dashboard and reporting
• Custom avatar and voice model creation where included in the Order Form

The specific Services available to Customer are defined in the applicable Order Form.

Customer is responsible for account credential confidentiality and all activities conducted through its account. Customer must promptly notify IZZI of unauthorised access or security breach.

Customer may grant access to Authorised Users up to limits in the Order Form and is responsible for their compliance with these Terms.

Customer is solely responsible for:

• Configuration and Deployment: Properly configuring communication parameters, integrations, compliance rules, and AI Agent boundaries.
• End-User Consent and Disclosure: Obtaining all legally required consents and notifying End-Users when they interact with AI.
• Legal Compliance: Ensuring use complies with applicable laws and sector regulations.
• Review of AI Outputs: Exercising independent judgment over AI outputs and decisions.
• Human Oversight: Implementing human review where legally required.
• Collections and Debt Recovery: Ensuring compliance with all consumer protection and financial conduct rules for collection use cases.
• Content Provided to IZZI: Ensuring all provided materials are lawful and non-infringing.

6.1 Customer Obligations

Customer warrants it has obtained express written consent, permissions, and legal releases for any identifiable likeness or voice used in Custom Avatar or voice models, and will provide evidence upon request.

6.2 Intellectual Property in Custom Avatars

Underlying technology and AI model components remain IZZI property. Customer receives a contract-term license to use Custom Avatars through Services. Brand assets provided by Customer remain Customer property.

6.3 General AI Avatars

General non-customer-specific avatars remain exclusive property of IZZI.

7.1 Nature of Agentic Operations

Services include agentic capabilities where AI Agents may autonomously take actions without human input at each step.

7.2 Customer Authorisation of Agentic Actions

By deploying AI Agents, Customer authorises Agentic Actions based on Customer configuration and remains responsible for enabled scope and resulting consequences.

7.3 Audit Trail

IZZI maintains Agentic Action audit logs accessible via dashboard. Customer is responsible for reviewing logs and reporting unauthorized or unintended actions promptly.

7.4 Financial Transactions

Where in-call commerce is enabled, Customer is responsible for compliance with applicable consumer protection and financial regulations.

8.1 Data Processing Agreement

Data processing provisions in IZZI DPA are incorporated by reference and available at myizzi.ai/legal/dpa or upon request.

8.2 Customer as Data Controller

Customer is data controller for End-User data; IZZI processes data on Customer instructions under configuration and DPA.

8.3 AI Model Training

IZZI does not train general-purpose AI models on Customer or End-User Personal Data without prior explicit written consent. Anonymised aggregated de-identified data may be used to improve platform performance.

8.4 Data Security

IZZI implements technical and organizational measures as described in Privacy Policy and DPA. Customer is responsible for security in systems under its control.

9.1 Fees

Fees are defined in Order Form and may include setup fees, recurring platform fees, usage-based fees, and additional custom service fees.

9.2 Payment Terms

Invoices are payable within 30 days unless otherwise specified. Fees are exclusive of taxes.

9.3 Late Payment

Undisputed overdue amounts accrue interest at 1.5 percent per month or legal maximum, whichever is lower.

9.4 Price Changes

IZZI may adjust fees with 60 days written notice effective at renewal unless terminated under Section 14.

9.5 Annual Contracts

Unless otherwise specified, contracts are annual and non-cancellable, non-refundable except as expressly provided.

9.6 Disputed Invoices

Customer must dispute invoices within 15 days. Undisputed amounts remain payable.

10.1 IZZI Intellectual Property

All rights in Services, platform, AI models, algorithms, software, documentation, and enhancements remain with IZZI or licensors.

10.2 Customer Intellectual Property

Customer retains rights in Customer Data and brand assets. Customer grants IZZI limited non-exclusive license to process data to provide Services.

10.3 Feedback

IZZI may use feedback and suggestions without restriction or obligation.

10.4 Derived Analytics

Anonymised aggregated analytics not identifying Customer or individuals may be used for service improvement and benchmarking.

11.1 Obligations

Each party shall protect Confidential Information and not disclose it except as required by law or necessary to perform obligations.

11.2 Exceptions

Obligations exclude information that is public, previously known, independently developed, or legally required to be disclosed.

11.3 Duration

Confidentiality survives for 3 years after termination, except trade secrets which remain protected indefinitely.

12.1 IZZI Warranties

IZZI warrants Services will materially align with documentation, maintain appropriate security, and that it has rights to provide licenses and access under these Terms.

12.2 Customer Warranties

Customer warrants authority, legal compliance, required consents, and non-infringing materials.

12.3 Disclaimer

Except as expressly stated, Services are provided as is. IZZI does not guarantee uninterrupted, error-free, or universally accurate outputs and disclaims implied warranties to maximum legal extent.

13.1 Uptime Target

IZZI targets 99.5 percent monthly availability excluding scheduled maintenance and circumstances beyond reasonable control.

13.2 Scheduled Maintenance

IZZI will provide at least 72 hours advance notice for maintenance expected to exceed 30 minutes of unavailability.

13.3 Incident Response

IZZI acknowledges critical incidents within 2 hours and provides updates at least every 4 hours until resolution.

14.1 Term

Terms begin at activation or Order Form execution and renew annually unless non-renewal notice is provided at least 60 days before term end.

14.2 Termination for Cause

Either party may terminate for material breach uncured within 30 days, insolvency, or legal impossibility.

14.3 Termination for Non-Payment

IZZI may suspend access if undisputed fees remain unpaid beyond 30 days and terminate beyond 60 days.

14.4 Effect of Termination

Upon termination, access ceases, Custom Avatar use ends, data export is available for 30 days, fees become due, and survival clauses remain effective.

15.1 Customer Indemnification

Customer indemnifies IZZI for claims arising from breach, unlawful use, missing consents, infringement by Customer materials, legal non-compliance, and collection deployment risks.

15.2 IZZI Indemnification

IZZI indemnifies Customer for third-party intellectual property infringement claims regarding Services used according to these Terms.

16.1 Exclusion of Consequential Damages

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, business, or goodwill, to the maximum extent permitted by law.

16.2 Cap on Liability

Each party total aggregate liability is capped at fees paid or payable in the 12 months preceding the claim.

16.3 Exceptions

Cap and exclusions do not limit indemnification, death or personal injury due to negligence, fraud or wilful misconduct, payment obligations, or confidentiality breach obligations.

Neither party is liable for performance delays or failures caused by events beyond reasonable control. If force majeure continues beyond 60 days, either party may terminate affected Services without penalty.

Customer must not use Services to:

• Conduct fraudulent, deceptive, or illegal activity
• Impersonate without authorization
• Violate privacy or intellectual property rights
• Send unlawful unsolicited communications
• Process payments without required regulatory authorization
• Deploy AI in legally required human-only contexts without disclosure
• Discriminate based on protected characteristics
• Create Custom Avatars using likeness without consent
• Damage IZZI reputation or platform integrity
• Circumvent security or functionality controls
• Resell or sublicense without written permission unless reseller agreement exists

Where a separate written white-label or reseller agreement exists, that agreement governs resale or sublicensing. Without such agreement, resale or sublicensing is prohibited.

Where API access is provided, Customer must follow documentation and rate limits. IZZI may modify or deprecate endpoints with 60 days notice. Customer is responsible for maintaining integrations and IZZI is not responsible for dependency on deprecated endpoints after notice period.

Customer operating in GCC jurisdictions agrees to comply with applicable regulations, including UAE PDPL, UAE regulator frameworks where relevant, KSA PDPL and SDAIA guidelines, SAMA requirements for financial services, CITC requirements for telecoms, and applicable AI governance frameworks. IZZI provides reasonable assistance related to Services.

• IZZI does not provide financial advice or regulated financial activity licenses.
• Customer is solely responsible for regulated-use compliance.
• Financial product outputs must be reviewed by Customer before binding communication.
• Customer is responsible for collections-related regulatory obligations.

23.1 Good Faith Negotiation

Disputes will first be addressed through good faith negotiation between senior representatives for 30 days.

23.2 Arbitration

Unresolved disputes are finally resolved by binding DIAC arbitration seated in Dubai, UAE, in English.

23.3 Injunctive Relief

Either party may seek urgent injunctive or equitable relief to protect IP rights or Confidential Information.

These Terms are governed by DIFC laws without conflict-of-law rules unless otherwise specified in applicable Order Form.

• Entire Agreement: These Terms, Order Form, and DPA are the full agreement.
• Amendment: IZZI may update Terms with 30 days written notice.
• Waiver: Failure to enforce is not waiver of future enforcement.
• Severability: Unenforceable provisions do not invalidate remaining provisions.
• Assignment: Customer may not assign without consent; IZZI may assign for corporate transactions with notice.
• Notices: Legal notices must be in writing and may be sent to legal@myizzi.ai for IZZI.
• Relationship: Parties are independent contractors.
• No Third-Party Beneficiaries: Terms create rights only between parties.

• Legal and Compliance: legal@myizzi.ai
• General: hello@myizzi.ai
• Website: myizzi.ai
• IZZI AI is a product of SSUP.